Cynthia Benjamin

Cynthia Benjamin

Director of Audience Engagement and Trust
Gannett and the USA TODAY Network

Cynthia Benjamin is Director of Audience Engagement and Trust for Gannett and the USA TODAY Network. The company distinguished her as a Best of Gannett MVP Standout Performer in 2020 for inspiring changes that transformed the Rochester Democrat and Chronicle. Cynthia, a member of the 2021 Poynter Diversity Leadership Academy, led a four-person strategic Table Stakes team that connected journalists with communities of color in different ways, such as staffing journalists in the paper’s first “mobile newsroom,” leading a diverse content sprint and creating a digital advisory group with city neighborhoods. In a collective effort, Rochester’s diverse content evolved from 1 in 33 stories per month for communities of color to 1 in 5. The digital audience grew in at least seven of nine key majority-minority zip codes where the newsroom focused on improvements. In a single month, 24 percent of the D&C’s local news stories targeted communities of color. The work emerged as a case study for Table Stakes, Maynard Institute for Journalism Education and the Media Transformation Challenge (where she is a 2021 fellow). Cynthia co-authored an American Press Institute Better News case study titled, “How the Rochester Democrat and Chronicle forged relationships with communities of color.” Cynthia (she goes by CJ) is a founding member of two local associations for Black journalists and a former Salute to Excellence Winner for the Rochester Chapter. She is a past chairperson of Gannett’s Accountability Task Force and helped to establish the company’s African American Forward Employee Resource Group and served as its first co-chair.