Ian Stokol, CCXP

With a blend of CX management, UX Design and project management skills, Ian has worked with organizations leading teams to understand their customers’ desired outcomes and then plan, align, create and deliver customer-centric experiences. As one of the 2019 CX Impact Award Winners, Ian continues to work with Service Design, CX, UX, Human Centred Design and Project Management, bridging the gap between organizational strategy and its implementation. He’s the Senior CX Manager at Monash University. Strategic Marketing and Communications Team and is a design league coach at the Interaction Design Foundation.