Joey Coleman

For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days^® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 bestselling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers, while dramatically increasing profits along the way.

As a recognized expert in customer-experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences. He works with companies ranging from small start-ups to large Fortune 500s. He developed his narrative skills as a criminal defense trial attorney, honed his communications skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly!

His designs and artwork have been displayed in museums, featured in juried shows, and in publications in the U.S. and abroad.