Stacey Nevel

Stacey is a seasoned Customer Experience (CX) professional with over 20 years of experience designing and managing customer and employee feedback programs. She has a background in CX feedback measurement and management within client-side financial services and insurance companies as well as vendor-side CX technology and consulting providers. Throughout her career she has sought to better understand and share the linkages between VOC, VOE and operational metrics to positively impact the customer experience, customer loyalty and product usability. Currently, Stacey lives in northern New Jersey with her chaotic but loveable two-legged and four-legged family and serves as the Director, Voice of the Customer for Prudential Financial.